Privacy Policy — ppgame Online Casino

For the purposes of this Privacy Policy, the following definitions apply:

• "ppgame," "we," "us," "our" — the ppgame platform and its operators, accessible at https://ppgame.one.
• "Personal Data" — any information that directly or indirectly identifies a natural person, as defined under Republic Act No. 10173 (Data Privacy Act of 2012).
• "Sensitive Personal Information" — personal data about an individual's race, ethnic origin, marital status, age, color, religious, philosophical or political affiliations, health, education, genetic or sexual life, or any proceeding for any offense committed or alleged to have been committed by such person.
• "Data Subject" — you, the individual whose personal data is being collected and processed by ppgame.
• "Data Controller" — ppgame, the entity that determines the purposes and means of processing personal data.
• "Data Processor" — any third party that processes personal data on behalf of ppgame under a data processing agreement.
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, or deletion.
• "NPC" — the National Privacy Commission of the Philippines, the regulatory body overseeing data privacy compliance.
• "KYC" — Know Your Customer, the identity verification process required under Philippine anti-money laundering regulations.
• "Account" — your registered player account on the ppgame platform.

ppgame acts as the Data Controller for all personal data collected through the ppgame platform at https://ppgame.one. As Data Controller, ppgame is responsible for determining the purposes and means by which your personal data is processed, and for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

ppgame has appointed a Data Protection Officer (DPO) who is responsible for overseeing data privacy compliance, handling data subject requests, and serving as the primary point of contact with the National Privacy Commission. Contact details for the DPO are provided in Section 14 of this Policy.

ppgame collects the following categories of personal data from players and platform visitors. We collect only the minimum data necessary to provide our services and comply with applicable Philippine regulations.

ppgame collects personal data through the following channels and methods:

• Direct Collection: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the ppgame platform, including IP address, device identifiers, browser information, and session activity logs, via server logs and analytics tools.
• Cookies and Similar Technologies: ppgame uses cookies, web beacons, and local storage to maintain session state, remember preferences, and analyze platform usage. See Section 8 for full details.
• Payment Processors: When you make a deposit or withdrawal via GCash, Maya, or a Philippine bank, ppgame receives transaction confirmation data from the relevant payment processor. ppgame does not store full payment credentials.
• Third-Party Verification Services: During KYC, ppgame may use accredited identity verification service providers to validate government-issued IDs. These providers operate under data processing agreements with ppgame.
• Anti-Fraud and AML Systems: ppgame's automated compliance systems may collect and analyze behavioral and transactional data to detect suspicious activity in accordance with the Anti-Money Laundering Act (AMLA) of the Philippines.

ppgame processes your personal data for the following specific, legitimate purposes:

1. Account Management: To create, maintain, and administer your ppgame Account, including authentication, password recovery, and account settings management.
2. Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine anti-money laundering regulations under RA 9160 as amended.
3. Payment Processing: To process deposits and withdrawals in Philippine Peso (PHP) via GCash, Maya, and Philippine bank transfers, and to maintain accurate financial records.
4. Game Provision: To deliver the games and services available on the ppgame platform, including maintaining game history and calculating winnings.
5. Bonus and Promotions Administration: To track wagering requirements, validate bonus eligibility, and administer promotional campaigns.
6. Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
7. Regulatory Compliance: To comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA reporting obligations, and NPC data privacy requirements.
8. Responsible Gaming: To implement and monitor responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods.
9. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
10. Platform Improvement: To analyze usage patterns and improve the ppgame platform's performance, features, and user experience.
11. Marketing Communications: To send you promotional offers and updates about ppgame, where you have provided consent. You may withdraw consent at any time.

ppgame processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform the contract between you and ppgame — specifically, to operate your Account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA reporting requirements, and NPC directives.
• Legitimate Interests: Processing necessary for ppgame's legitimate interests in fraud prevention, platform security, and responsible gaming enforcement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ppgame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash (Mynt), Maya (Voyager Innovations), and Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) — to process your deposits and withdrawals in PHP.
• Identity Verification Providers: Accredited KYC service providers engaged to validate government-issued IDs during the account verification process.
• Game Software Providers: Third-party game developers whose titles are available on the ppgame platform may receive anonymized session data necessary to deliver their games.
• IT and Cloud Infrastructure Providers: Hosting, database, and security service providers that support the technical operation of the ppgame platform, operating under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or court order.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by ppgame, subject to professional confidentiality obligations.

All third-party data processors engaged by ppgame are required to process personal data only on ppgame's documented instructions and to implement appropriate technical and organizational security measures consistent with RA 10173.

ppgame uses cookies and similar tracking technologies to operate the platform, maintain your session, and analyze usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations. These improve your experience on ppgame.
• Analytics Cookies: Collect anonymized data about how players use the ppgame platform — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve the platform.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized login attempts on your ppgame Account.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the ppgame platform. ppgame does not use third-party advertising or cross-site tracking cookies.

ppgame implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ppgame platform.
• AES-256 encryption for sensitive personal data stored at rest, including government ID numbers and financial account details.
• Bcrypt hashing for all stored passwords — ppgame never stores passwords in plain text.
• Multi-factor authentication (MFA) options for player accounts, including SMS OTP via Philippine mobile numbers.
• Role-based access controls limiting ppgame staff access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments of the ppgame platform.
• Intrusion detection and prevention systems monitoring for unauthorized access attempts.
• Documented data breach response procedures in compliance with NPC Circular No. 16-03 (Personal Data Breach Management).

ppgame retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, ppgame will securely delete or anonymize your personal data in accordance with NPC-approved data disposal procedures.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ppgame. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

If you believe ppgame has not adequately addressed your data privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at www.privacy.gov.ph.

The ppgame platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. ppgame does not knowingly collect personal data from individuals under the age of 21.

If ppgame becomes aware that personal data has been collected from an individual under 21 years of age, the Account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the originating payment method following verification. If you believe a minor has registered on ppgame, please contact our Data Protection Officer immediately.

ppgame's age verification procedures during KYC are specifically designed to prevent underage individuals from accessing the platform. All registered players are required to submit a valid Philippine government-issued ID confirming they are 21 years of age or older.

ppgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC regulatory guidance. When material changes are made, ppgame will notify registered players via the email address associated with their Account and will display a prominent notice on the ppgame platform.

The revised Privacy Policy will take effect on the date specified in the notification. Your continued use of the ppgame platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. If you do not agree to the revised Policy, you must cease using the platform and may request Account closure.

The "Last Updated" date at the top of this page always reflects the most recent revision. ppgame recommends reviewing this Policy periodically to stay informed about how your personal data is being protected.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ppgame, please contact our Data Protection Officer (DPO):

All data subject rights requests must be submitted in writing (via email) and must include sufficient information to verify your identity before ppgame can process the request. This is to protect your personal data from unauthorized disclosure.

If you are not satisfied with ppgame's response to your privacy concern, you may escalate your complaint to the National Privacy Commission of the Philippines. For more information on your rights and how to file a complaint, visit the NPC's official website.